Privacy policy

Introduction

Crisp Wood Co. is part of CBR Products. CBR Products is committed to protecting the personal information of our customers, employees and business partners in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation.

What we collect

• Name, company name, and shipping address
• Email address and phone number
• Project details, drawings and files you send with a sample or quote request
• Order history
• Payment information for sample orders, processed by CBR Products Ltd. (we do not store card numbers)
• Website usage data via cookies and analytics tools

How we use it

• To respond to sample and quote requests
• To process and fulfill orders
• To communicate about orders, invoices and projects
• To improve our website and customer experience
• To comply with tax and regulatory obligations

We do not

• Sell or rent your personal information to third parties
• Use your data for unsolicited marketing without consent

Data retention

We retain customer records as required by Canadian tax law (generally 7 years) and delete personal data no longer needed for business purposes upon request.

Your rights

You may request access to, correction of, or deletion of your personal information by contacting us at alisha@cbrproducts.com.